Supported Telehealth Devices and Browsers

Note: While we have tested these devices internally, there may be other devices that are compatible with Video Chat.

Supported Browsers

Chrome: for Windows, Mac, and Android

Microsoft Chromium Edge: for Windows

Firefox: for Windows, Mac, and Android

Safari: IOS 11 and Mac OS 10.10 and up

Samsung Internet Browser: for Android

**These Browsers and Devices ARE NOT Supported:

These devices and browsers are not compatible with Telehealth in our office.

*Amazon Fire Tablet

*IOS 10 and Below

*iPhone 6 and Below

*Microsoft Internet Explorer

Troubleshooting Phone Connection Issues for Telehealth Visit

Note: While we have tested these devices internally, there may be other devices that are compatible with Video Chat.

Troubleshooting for iOS:

Enable the microphone and camera for IOS 13+ software

If you are still unable to see yourself in the video feed, you may need to try a few things in the following order:

1. Restart the Safari browser app. (close app then re-open app)
2. Confirm that your camera is not broken. We recommend trying your camera
   with FaceTime with a friend or family member
3. Make sure there is nothing blocking the camera and is clean of any dirt or
   smudges

On iOS 13 and up, you can also select the camera and microphone to be enabled by default:

1. Go to Settings on your device
2. Scroll down and open Safari tab
3. Ensure Camera & Microphone are set to “Allow”
4. Ensure Request Desktop Site option is “turned off”

Troubleshooting for Android:

Enable the camera for Chrome on Android

To change settings for all sites:

1. On your Android phone or tablet, open the Chrome app.
2. To the right of the address bar, tap “More Settings”
3. Under “Advanced,” tap Site settings.
4. Tap the permission you want to update.

To change settings for a specific site: You can allow or block permissions for a specific site. The site will use its settings instead of the default settings.

1. On your Android phone or tablet, open the Chrome app.
2. Go to a website
3. To the right of the address bar, tap “More Info”
4. Tap Site settings
5. To make a change, under “Permissions,” tap a setting. If you don’t see a “Permissions” section, the site doesn’t have any specific permissions

**If the text link to Updox Video Chat will not open the interface, ask the patient to copy the link and paste it into Google Chrome.

Note: Please do not try to initiate a video chat with anyone on their smartphone at the same time you or anyone else is talking with them via phone call on that same device. They will get an error message because the phone is already using its microphone.